Takedown policy

Updated on 20 October 2026.

What this covers

Tickif should respect creators’ rights, privacy and lawful expression. This policy covers complaints about photographs, portfolios, reviews, profiles and other hosted content: copyright and trademark infringement, impersonation, private information, exploitation, threats and other unlawful material.

Disliking a design, receiving a negative review or having a commercial disagreement does not automatically justify removal. Review the specific material, evidence and law. For login, payment and service issues, use Report a problem.

Where to send a notice

Send content concerns and notices to Contact@tickif.com. Operated by: Tickif, Chennai, Tamil Nadu. Grievance officer name, designation and postal address: pending confirmation. A dedicated grievance handling process has not been confirmed. Visiting this page does not submit a notice; there is no automatic takedown form. This gap does not excuse legal obligations.

Affected people, rights holders and representatives may report concerns. A safety report does not require copyright ownership. For immediate danger, use 112; online crime can be reported through the government cybercrime portal.

Details for a complaint

Identify each exact Tickif URL, the challenged material, the reason and the outcome sought. Include a safe reply address, relevant dates and evidence sufficient for review. Explain whether you are the affected person, rights holder or representative.

For private or intimate information, identify its location without reposting it. Do not attach explicit material involving children or unnecessary identity documents. Request secure verification if sensitive evidence is necessary. Screenshots can help locate material, but URLs avoid circulating it further.

Copyright and trademark notices

For copyright, provide:

• A description of the original work and evidence of ownership, exclusive licence or authority.
• Original publication or other identifying evidence, and each allegedly infringing Tickif URL.
• Why permission is absent and why an applicable Indian copyright exception does not cover the use.
• The uploader’s identity if known, reply details, an accuracy statement made to the best of your knowledge, and your name or signature.

For trademarks, identify the mark, your rights or authority, and how the specific use misleads people. A matching name or truthful reference alone does not establish infringement.

If specifically invoking the transient or incidental storage procedure under section 52(1)(c) and Copyright Rules, 2013, Rule 75, also provide the prescribed undertaking to file an infringement suit and produce a competent court’s restraining order within 21 days of receipt. When its conditions are met, the procedure requires refraining from access within 36 hours for the prescribed 21-day period or until the court order, with possible restoration if no qualifying order is produced. This does not automatically govern every portfolio-hosting complaint. Other infringement reports can still be reviewed without treating every reporter as making that undertaking.

Review and notification

The proposed process is to acknowledge the complaint, verify scope, protect urgent safety interests, review evidence and decide whether to retain, restrict, remove or request changes. Restriction can be temporary. Explain the outcome to the reporter and, where lawful and safe, the uploader, with a review route.

Share only necessary details. Contact or identifying information may need disclosure for legal proceedings; do not assume complete confidentiality. Preserve relevant evidence separately from public access as described in Privacy.

Tickif cannot finally determine complex ownership disputes, remove copies on other websites or guarantee discovery of every altered copy. Watermarks and embedded identifiers are not conclusive proof of ownership. Supply further URLs when discovering additional copies.

Statutory priorities and deadlines

Under the Intermediary Rules updated on 10 February 2026, where applicable:

• General grievances require acknowledgement within 24 hours and resolution within 7 days.
• Qualifying removal complaints under rule 3(2)(a)(i) require resolution within 36 hours; specified categories are excluded.
• Rule 3(2)(b) complaints concerning the affected person’s private-area exposure, nudity, sexual content or electronic impersonation including morphed images require reasonable and practicable removal or access restriction within 2 hours.
• Actual knowledge through court orders or authorised government intimations specified by rule 3(1)(d) requires removal or access restriction within 3 hours.

These are category-specific duties, not a universal deadline or guaranteed removal of every disputed post. Appropriate intake and staffing are required; this policy does not establish that they exist.

Challenging a decision

An uploader or reporter should be able to request review through the published channel with the decision, URL, reference, reason for disagreement and new permission or evidence. Consider errors and legitimate permitted uses. Restoration depends on evidence and applicable orders; an internal appeal does not automatically restore content. The US DMCA counter-notice timetable is not imported into this India-focused policy.

Under rule 3A, eligible users may appeal to the Grievance Appellate Committee within 30 days of receiving the officer’s decision; appeals are also provided for missed resolution deadlines. Internal review does not extend the statutory appeal period. Courts and other statutory remedies remain available.

Repeated violations and false reports

Repeated established infringement, fraud or harmful conduct may lead to restrictions or suspension under Terms. Consider seriousness, evidence and successful review rather than treating an accusation as proof.

Do not knowingly make false ownership claims, conceal permissions or misuse complaints to silence legitimate criticism. Consider good-faith mistakes fairly. These standards apply to reporters and uploaders alike.